Last updated: April 20, 2026
Shipping Policy
- Standard delivery within the continental US typically arrives in 3-5 business days.
- Expedited shipping options are available at checkout for priority delivery.
- Orders are processed within 24-48 hours of placement, excluding national holidays.
- International shipping is currently available to select regions, with delivery times varying by location.
- Tracking details are provided via email immediately upon courier dispatch.
We are dedicated to delivering our high-altitude harvests directly to your door with the utmost care, ensuring peak freshness in every shipment.
Return Policy
At Rocky & Andes Coffee Co., we are dedicated to providing you with the finest altitude-sourced beans. If you are not completely satisfied with your purchase, our professional return process is designed to ensure a fair and efficient resolution.
Eligibility & Timeframe
- Perishable goods (coffee beans) must be handled within 14 days of delivery.
- Equipment and non-perishable merchandise must be in original, unopened packaging.
- Proof of purchase is required for all adjustment requests.
Refund Procedures
- Approved refunds will be processed to the original payment method within 5-7 business days.
- Store credit is available for items purchased at promotional rates.
- Shipping fees are non-refundable unless the return is due to our error.
Quality Guarantee
At Rocky & Andes Coffee Co., excellence is not an option—it is our mandate. We ensure that every bean meets rigorous international standards before it reaches your cup, preserving the unique volcanic profile of the Huila region.
Our Standards
- SCA specialized cupping score of 85+
- Triple-stage defect inspection process
- Precision roasting calibrated to bean density
- Hermetic sealing within 24 hours of roasting
- Direct-trade transparency protocols
Last updated: April 20, 2026
Shipping Policy
Our logistics network is designed to preserve the peak freshness of our high-altitude coffee beans from roasting to your doorstep.
- Standard domestic shipping is processed within 48 hours of roasting.
- International delivery times vary by altitude and region.
- Tracking details are provided via email upon dispatch.
Return Policy
We strive for total satisfaction. Due to the artisanal and perishable nature of our products, our return policy is strictly defined.
- Returns are accepted for unopened goods within 14 days.
- Quality-related issues must be reported with photographic evidence.
- Refunds are processed to the original form of payment.
Quality Guarantee
Our commitment to excellence is non-negotiable. Every bean is subjected to rigorous sensory evaluation before approval.
- Hand-sorted to ensure zero defects in every batch.
- Precision roasting calibrated to unique high-altitude profiles.
- Aroma-seal packaging to maintain structural integrity.
Product Transparency
We provide full visibility into our supply chain. Knowing the origin is the first step in appreciating the flavor.
- Direct trade partnerships with small-lot mountain farmers.
- Verified altitude data for every harvested batch.
- Ethical wage documentation available for review.